Privacy Policy

1Commitment to Patient Privacy

At Bhardwaj Dental Clinic, located at 9-11, Horizon Building, Lower Ground Floor, Nath Mandir Rd, South Tukoganj, Indore, Madhya Pradesh 452001, we consider the privacy and confidentiality of your personal and medical information paramount.

This Privacy Policy explains how we collect, store, use, and protect your information when you visit our website (bhardwajdentalclinic.com), book an appointment, or consult with our dental specialists.

2Information We Collect

To provide comprehensive, safe, and personalized dental treatments, we may collect the following information:

• Personal Contact Details: Name, phone number, email address, age, and emergency contact details submitted via our contact forms or direct WhatsApp consultations.
• Medical & Dental Records: Pre-existing health conditions, ongoing medications, drug allergies, dental history, and digital diagnostic files (X-rays, CBCT scans, 3D intraoral impressions) shared for clinical assessment.
• Technical Log Data: Anonymized analytical parameters such as browser type, device information, IP address, and referral sources to optimize website speed, accessibility, and navigation performance.

3How Your Information Is Used

We use the collected information strictly for legitimate medical and operational purposes:

• Scheduling, confirming, and managing dental appointments.
• Formulating accurate clinical diagnoses and tailored treatment plans (Implants, Root Canal, Orthodontics, Smile Design).
• Communicating pre-procedure instructions, follow-up care guidelines, and appointment reminders.
• Maintaining patient medical records in adherence to the Indian Medical Council and Dental Council of India regulations.
• Responding directly to patient inquiries over phone or WhatsApp.

4Medical Confidentiality & Non-Disclosure

We uphold strict ethical standards under the Code of Medical Ethics Regulations. We do not sell, rent, lease, or trade your personal or health data to third-party marketing companies under any circumstances.

Your clinical records are accessible solely to our treating doctors and clinical staff involved in your care. Data is shared externally only when mandated by Indian law or with your explicit written consent (such as sending digital impressions to accredited dental laboratory partners for custom crown or aligner fabrication).

5Cookies & Web Analytics

Our website uses privacy-respecting cookies and analytics tags (Google Analytics / Google Tag Manager) to understand site usage patterns, monitor page loading speeds, and detect broken links.

These cookies do not collect identifiable medical information. You may disable cookies at any time through your browser settings without affecting your ability to browse our clinical services.

6Data Security & Retention

We implement industry-standard encryption protocols (SSL/TLS 256-bit encryption) across our digital infrastructure. Physical records and internal clinic software are protected with multi-factor access authentication to prevent unauthorized disclosure, tampering, or loss. Medical records are preserved in compliance with applicable healthcare statutory timelines.

7Contact Us & Grievance Redressal

If you have any questions about this Privacy Policy, wish to update your records, or exercise your data privacy rights, please contact our clinic administration directly: